Case Management Software for Public Sector Ombudsmen
Web-based application. Nothing to install — just log in through your browser. Supports all major browsers on Windows, Macintosh, and Linux.
Easy to use. ComplaintWorthy is designed so that users won't need manuals or training to immediately begin using it to track complaints. The user interface is intuitive and appealing. ComplaintWorthy is easy to learn and simple to use.
Flexible and powerful. Track complaints by agency, person, and staff. Each complaint can have multiple people (contacts) associated with it. Each person (contact) can have multiple complaints.
Unlimited notes. Enter unlimited notes on each complaint. Notes are identified by author, date, and time, and are fully searchable.
Manage staff workload. Track the number of open and closed complaints by staff member and date range. Drill down to view complaint status and details.
Supports hierarchical agencies. Agencies can be organized hierarchically, with complaints tracked at any level.
Define your own complaint types. For example,
- Jurisdictional Complaint
- Jurisdictional Information Request
- Non-jurisdictional Complaint
- Non-juridictional Information Request
- Special Project
- etc.
Define your own complaint statuses. For example,
- Complaint entered
- Waiting for agency information or response
- Waiting for complainant information or response
- etc.
Status indicates whether complaint is open or closed.
Define your own custom fields. Add any number of custom fields to complaints. The following data types are supported:
- string (up to 255 characters)
- text (unlimited)
- integer
- float
- datetime
- date
- boolean (true/false, yes/no)
- select one
- multi-select
Powerful search capabilities. Find open or closed complaints by agency, person, staff, date range, status, or do a full-text search on notes.
Secure and reliable. Browser sessions are encrypted using SSL. Access to administrative application functions is role-based.
Flexible deployment options We can host ComplaintWorthy for you on our server, in which case we manage the database, and perform regular backups and server maintenance. Or you can take full control by deploying ComplaintWorthy on your own server. ComplaintWorthy is written in Ruby on Rails.
No lock-in. Your data belongs to you and can be easily exported and downloaded on demand. In fact, we recommend you download your data regularly for backup.